manufacturers since 1946

SALE CONDITIONS


PURCHASE GUARANTEE

The products offered on this website meet the same quality and price guarantees that the products sold in traditional establishments of imf Kitchen Supplies S.A. 

Special offers, promotions or discounts will be valid until the expiration date or until the end of time.


HOW TO BUY

Before you start shopping the user must be registered.  

To purchase products in their standard packages or boxes, you must select by clicking on the corresponding picture, and then choose the number of bottles or boxes you want. 

The virtual shopping basket will include the selected item (in Euros and VAT included). The indicated price does not include shipping costs that may be generated and which vary depending on the destination and weight of the final order. 

For placing the order personal data and billing details (if the customer wants invoice), and also delivery details, are requested. This will be incorporated into our database with the aim to process the order and facilitate purchases in the future. 

In the private area 'My account', you can view and modify your personal details, and access to the purchase history. 

It is important that personal details are indicated with total precision to avoid problem deliveries. 

Once all the necessary details are filled, and before ending the process, you will see the shipping address. Once you select the shipping address, you will see a summary of the items purchased, total price (if appropriate transportation, and taxes), and the shipping address indicated. The order will have to confirm by clicking on the 'OK' button. 

Purchases shall be paid via bank transfer or by means of a cash deposit for the whole amount of the order in the bank account held by imf Kitchen Supplies, S.A. This bank account shall be included in the order confirmation e-mail. Both methods must include the order number linked to the payment. Any orders not paid in the bank account held by IMF Kitchen Supplies, S.A. within 7 days shall be cancelled automatically. It is important to note that many banks can take 1-2 working days to transfer funds and that account deposits can take a minimum of 24h before they are displayed on our system. Keep the order number provided; it will be of help in any order-related query. 

In certain cases and to prevent fraud, imf Kitchen Supplies S.A. reserves the option to request a specific payment method in the case of non-evidencing the identity of the buyer.


PAYMENT AND SECURITY

In order to provide maximum security to the payment system, imf Kitchen Supplies S.A. systems use "secure payment" of financial institutions prepared for electronic commerce.

MORE INFORMATION


TRANSPORT

Where do we deliver? 

In all the Spanish provinces, both mainland and island, Ceuta, Melilla and Andorra. Orders outside Spain are managed throughconchi.ruiz@imfweb.com or phone 945622200. 

Delivery

In the peninsula, Balearic Islands and Andorra is within 3 to 4 working days (from Monday to Friday excluding public holidays). 
For shipments to the Canaries, Ceuta and Melilla is within 4 to 6 working days. 
The deadline begins to run from 9:00 am the following day (working day) upon receipt of the order and payment. 

* It is possible that sometimes there are not available all the mentioned shipping areas. For shipments to areas not available contact us. 

Breakage or incidents 

From the customer service department of imf Kitchen Supplies S.A., we closely monitor shipments, to give the best possible service. It is important to check the packaging either receipt of order, and if you notice moisture or symptoms have been some breakage, do not accept the shipment and contact our customer service department at 945622200 or viaconchi.ruiz@imfweb.com or leave recorded incidence in the delivery receipt and contact our customer service department through the means mentioned above. In the case that at the time of delivery there is no one at home, the carrier will leave a note with a phone number to call you to arrange delivery. 

Transport prices 

Freight rates are available on the website. These rates include transportation prices includes insurance and packaging to avoid damage. The shipping is automatically included in the user's order. You can consult the following link:

CHECK RATES


DATA SECURITY AND PRIVACY

To buy at www.imfweb.com, the user will have to register first and will become the customer details. Supplied data will be kept in the database of imf Kitchen Supplies S.A. established in Ctra. Logroño, Nº 35 01320 Oyón (Álava), CIF A01004548, whose purpose is to process the Client order and facilitate the speed and convenience in subsequent purchases. 

They will be also used, always with the customer acceptance, to send formation and offers of interest. 

The personal data received will be treated in accordance with the Organic Law of 13 December on the Protection of Personal Data. Customers of this website may at any time access, rectify and cancel the registration data.


SHEET CLAIMS

Complaint forms are available to the customer. The form is available from our customer service department on the phone 945622200 or by email through conchi.ruiz@imfweb.com reach the address you specify. You can also apply at our facilities: Ctra. Logroño, Nº 35 - 01320 Oyón (Álava).


RETURNS OR EXCHANGES

At imf Kitchen Supplies S.A.,we want to ensure the complete satisfaction of our customers we provide For this exercise the right to withdraw from the purchase, visit the following link for more information:

MORE INFORMATION


APPLICABLE LAW AND JURISDICTION

Any dispute arising as a result of using the website or purchasing products shall be governed by Spanish law.

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